Senior Director, Technology Client Services
Columbia Business School
About the role
The Senior Director of Technology Client Services serves as the senior operational and strategic leader for all client-facing technology support at Columbia Business School. The role involves designing and implementing a modern, tiered client services model (including self-service and AI-assisted support), leading team transformation during organizational change, overseeing academic/multimedia technologies, and managing vendor/asset portfolios. Requirements: Bachelor's Degree required; 7-9 years of progressive experience in IT client services or end-user support, including at least 5 years in a management role. Demonstrated experience redesigning help desk operations and implementing tiered support/ITSM platforms, strong people leadership and change management skills, knowledge of modern support tooling (ITSM, AI-assisted tools), and excellent communication skills. Preferred: Higher education experience, familiarity with academic/classroom AV technologies, and ITIL certification.
HOW TO APPLY
Please apply online at: https://opportunities.columbia.edu/jobs/senior-director-technology-client-services-manhattanville-new-york-united-states
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Posted
07/28/2026
Website
https://opportunities.columbia.edu/jobs/senior-director-technology-client-services-manhattanville-new-york-united-states
City
New York
State
New York
ZipCode
10027
Function
Technology, Cybersecurity and IT
Industry
Higher Education
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Questions about this role
Who is hiring for the Senior Director, Technology Client Services role?
Columbia Business School is hiring a Senior Director, Technology Client Services, based in Manhattanville, Manhattan, New York, NY, USA. The posting was placed by the organization hiring or the search firm it retained, not copied from another board.
Where is the Senior Director, Technology Client Services job located?
Manhattanville, Manhattan, New York, NY, USA. This position is on-site.
Is the Senior Director, Technology Client Services role remote, hybrid or on-site?
This role is on-site. The person hired is expected to work from the location named in the posting.
What does the Senior Director, Technology Client Services role pay?
The posting states $150,000 to $175,000. Where a range is given, the figure a candidate is offered inside it usually depends on experience.
How do I apply for the Senior Director, Technology Client Services role?
Apply directly to Columbia Business School through the link on this page. The application goes to the employer, not to us, and we do not sit in the middle of it.
Will an algorithm screen out my application?
Not here. ExecSearches does not run resumes through automated screening and does not reject anyone by software. Every posting on this board is reviewed by a person before it goes live, and expired duplicates are taken down.
When was the Senior Director, Technology Client Services job posted?
This role was posted on October 8, 2026.
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