Director of Marketing, Communications & Community Engagement
Harvard University (Harvard University Dining Services)
About the role
Reporting to the Managing Director of Harvard University Dining Services (HUDS), this role is a strategic member of the HUDS Senior Leadership Team. The Director leads the development and execution of integrated marketing, communications, and community engagement strategies to strengthen the HUDS brand, enhance customer experience, and advance the mission and strategic priorities of the department, which serves over 6,500 students and manages 4,000+ annual events.
Responsibilities:
Student, Community Engagement & Customer Experience:
Lead student engagement strategies; manage the Student Coordinator; facilitate feedback mechanisms; serve as primary liaison to university communications; lead internal departmental communications; and promote culinary and sustainability storytelling.
Marketing, Digital & Consumer Technology:
Lead comprehensive marketing and merchandising strategies across residential dining, retail, catering, and events; oversee brand standards; direct digital communications strategy (web, social, signage); and lead communication strategies for consumer-facing technology initiatives.
Market Research & Strategic Planning:
Monitor trends in hospitality and higher education; analyze performance metrics and customer insights to develop strategic recommendations.
Communications & Brand Management:
Direct all internal/external communication strategies; serve as brand steward; and lead crisis and emergency communication planning.
Qualifications:
Basic:
Bachelor's degree (BA/BS); minimum of 10 years of related work experience in marketing, communications, or PR with increasing responsibility.
Preferred:
Advanced degree; work experience in higher education, hospitality, or food service; strong strategic thinking, management, and project management skills.
Technology:
Proficiency in Microsoft Office; experience with CMS, email marketing, social media management, and digital analytics. Familiarity with food service management software (e.g., FoodPro) is a plus.
Salary:
Salary Grade 060 (see Harvard's published salary ranges).
HOW TO APPLY
To apply, please visit the Harvard Careers portal and click "Apply":
https://careers.harvard.edu/job/director-of-marketing-communications-and-community-engagement-in-cambridge-ma-united-states-jid-1914
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Posted
08/17/2026
Website
https://careers.harvard.edu/job/director-of-marketing-communications-and-community-engagement-in-cambridge-ma-united-states-jid-1914
City
Cambridge
State
Massachusetts
Functions
Communications/PR, Digital Marketing, Director, Management, Marketing
Industries
Education, Higher Education
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Questions about this role
Who is hiring for the Director of Marketing, Communications & Community Engagement role?
Harvard University (Harvard University Dining Services) is hiring a Director of Marketing, Communications & Community Engagement, based in Cambridge, MA, USA. The posting was placed by the organization hiring or the search firm it retained, not copied from another board.
Where is the Director of Marketing, Communications & Community Engagement job located?
Cambridge, MA, USA. This position is on-site.
Is the Director of Marketing, Communications & Community Engagement role remote, hybrid or on-site?
This role is on-site. The person hired is expected to work from the location named in the posting.
What does the Director of Marketing, Communications & Community Engagement role pay?
This posting does not state a salary. Where an organization gives us a figure we publish it, and we do not estimate one.
How do I apply for the Director of Marketing, Communications & Community Engagement role?
Apply directly to Harvard University (Harvard University Dining Services) through the link on this page. The application goes to the employer, not to us, and we do not sit in the middle of it.
Will an algorithm screen out my application?
Not here. ExecSearches does not run resumes through automated screening and does not reject anyone by software. Every posting on this board is reviewed by a person before it goes live, and expired duplicates are taken down.
When was the Director of Marketing, Communications & Community Engagement job posted?
This role was posted on October 8, 2026.
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