Posted
7/22/2010
Region
North East
Function
Executive, Communications, Administration, Finance, Senior Management, Human Resources, Fundraising, Operations, Program Admin/Management, Grants, Business Development, Management, Director
Industry
Non-profit, Community Development, Arts and Culture

Director of Operation

Museum of Chinese in America

New York, New York

Job Opening: Director of Operations
Type of Position: Full-Time Staff
Position Available: Immediate
Location: New York, New York

Founded in 1980, the Museum of Chinese in America (MOCA) is dedicated to preserving and presenting the history, heritage, culture and diverse experiences of people of Chinese descent in the United States. The Museum promotes dialogue and understanding among people of all cultural backgrounds, bringing 160 years of Chinese American history to vivid life through its innovative exhibitions, educational and cultural programs.

Exploring the Chinese American experience within the context of American history and culture, the Museum of Chinese in America gathers and documents the personal stories of Chinese Americans, communicating their traditions, struggles and achievements. MOCA traces the many places of origin of Chinese Americans and their connections to families and homelands throughout the world.

In 2009, MOCA moved to 215 Centre Street, situated between Chinatown and SoHo. The new site – designed by long-time supporter and renowned artist/designer Maya Lin – increased the Museum’s total size six-fold (when combined with MOCA’s archives/collections space at 70 Mulberry in historic Chinatown) and enables it to serve as a true national center presenting the Chinese American story as an integral part of the American story. It honors the memories, struggles, contributions and legacies of Chinese Americans, helping to bridge the old and the new, the past and the present.
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MOCA seeks a Director of Operations responsible for oversight of the organization's daily operations, including museum programs, management of budgets, and supervision of staff, enabling the Director to focus on capital campaign expansion and fundraising. This person will work with key leadership and related consultants to refine MOCA’s 3-year institutional strategic plan and timeline, with special attention on helping MOCA phase its institutional growth and create achievable operational and programmatic milestones (e.g., phasing staff and board expansion, developing internal infrastructure and capacity). This person will integrate on-going program work to support and enhance capital campaign development plans and activities.

Qualifications

*Bachelor’s degree (BA, BS) required, MA or MBA is a plus
*At least 5+ years of relevant Operational experience in cultural institution, museum or business (private sector experience will be considered)
*Excellent financial budgeting and cash flow management experience
*Proven program/institutional management experience
*Human resources management and administration skills
*Excellent planning, strategizing, and problem-solving skills
*Ability to competently use technology and create organizational systems
*Ability to handle multiple tasks, supervise, and manage the work of others
*Ability to manage/work in a team environment, report to Director
*Good negotiation skills
*Strong belief in the mission, vision and values of MOCA
*Knowledge of Chinese (Mandarin/Cantonese) a plus


Responsibilities are focused on the management of the Museum’s day-to-day operations.

Financial Management
*Work with Director to develop and update of all budgets and reports with input from staff
*Coordination of fiscal controls
*Oversight of daily accounting, including invoicing and bill payments
*Routine projections of gross income, operating expenses, and net operating income
*Supervision of audit and tax filing procedures; accurate and up-to-date maintenance of accounts
*Analysis of short-, mid- and long-term investment activities
*Coordination of debt financing mechanisms
*Facilitation of fiscal policies and communications with Finance and Audit Committees

Administration and HR
*Requires due diligence for procurement of vendors, equipment, and insurance
*Assuring of contractual compliance
*Maintenance of up-to-date corporate and legal documents
*Administration of benefits package
*Management of payroll
*Oversight of insurance claims and mitigation of liabilities
*Work with Director to develop strategic plans for MOCA with input from senior staff
*Oversee physical plant of Museum and Administrative Offices
*Negotiate and vet all vendor contracts
*Manage recruitment and retention of staff, and be responsible for annual employee review
*Develop and administer personnel policies and procedures
*Coordination with Executive Committee of the Board on all legal matters

Supervision

Communications
*Development and implementation of marketing & PR strategies with Director
*Provide oversight to fundraising efforts to ensure that the goals are met
*Management of brand identity
*In partnership with Director, serve as principal representative to constituent groups, *particularly in areas pertaining to day-to-day operations and community relations
*Coordination of community relationship with local residents, leaders, and media
*Serving as liaison to major media outlets
*Decisions for media buying

Visitor Services is the first line of contact for many guests to the museum.
The staff:
*Maintains cordiality, safety and order during any person visit to the Museum
*Provides clear, accessible and engaging information to our guests
*Maintains all printed materials for the public
*Manages the phone system,
*Maintains schedules, transacts sales,
*Provides security (through guards)
*Maintains upkeep of public spaces (in coordination with the facilities contractor)
*Manages the Museum Shop

Facility Management deals largely with the physical space of the Museum.
The staff handles:
*Routine cleaning and upkeep of interior and exterior spaces
*Coordination of supplies and storage areas
*Provision of repairs
*Compliance with sanitary ordinances, including recycling and disposal of waste
*Emergency response to snow and other inclement weather.
*Deployed for events and special projects requiring set-up and breakdown of chairs, tables, equipment, and other large/heavy items

Technology
*Technology at MOCA includes hardware, software, equipment and web-based mechanisms that serve. These constituent components make up several systems at the Museum: Office IT, Audio Visual, Communications (i.e. web and telephony), Point-of-Sales, and Security. The effectiveness of the technology rests on the skilled management of network contractors, database developers, web consultants, and office systems vendors to build, maintain and update all systems. Technological effectiveness also requires the continual education of staff in planning, identifying and applying new software, media and technology solutions.

Public Programs, Exhibitions and Development
*Work with Education and Programming Director to ensure program budget is in keeping with MOCA’s mission and plan for expansion (Gallery Exhibitions and Programs, Archives and Collections, Public Programs and Tours, Marketing and Tourism) and monitor profitability of these programs

Salary Range: Commensurate with experience, plus benefits

To apply for consideration, please submit a cover letter and resume to:

S. Alice Mong, Director
Museum of Chinese in America
215 Centre Street
New York, New York 10013

For inquiries please email to HR@MOCAnyc.org.

Contact Information

S. Alice Mong
Director
Museum of Chinese in America
215 Centre Street
New York, NY 10013

hr@mocanyc.org
http://www.mocanyc.org

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